Terms of Service

Acceptance

These Terms of Service govern your access to and use of Covalence (usecovalence.com), together with its related applications and services (the 'Service'). The Service is currently operated by Rémi Al Ajroudi as an individual, before incorporation, as identified in the Legal Notice. By creating an account or using the Service, you agree to these Terms. If you act for a business, you confirm that you have authority to bind it. If you do not agree, do not use the Service.

What Covalence is

Covalence provides AI-assisted post-acquisition integration analysis. It reads the work documents, communications, meetings and project trackers you explicitly connect, and produces integration briefs, source-linked findings, contradiction flags and decision requests for you.

The Service is at an early stage and is offered to design partners and early users. Features may change, break or be removed as the product evolves.

Accounts and eligibility

The Service is intended for business use by adults aged 18 or older. You must provide accurate account information, keep your sign-in credentials secure, and remain responsible for activity under your account. You must be authorized to connect the tools and data you choose to connect.

Connected tools and your data

You decide which tools to connect. Connections are read-only and are made only after you explicitly authorize each one. You retain all rights to the data you connect and to the analysis produced for you.

We process connected content solely to provide the Service to you, as described in the Privacy Policy. We do not sell your data, use it for advertising, or use content from connected tools to train generalized machine-learning models.

When you submit a correction request, we may retain the instruction and its project target to record and support authorized review or processing of the requested change. The request does not itself rewrite a generated artifact. Memory is enabled by default in the correction form, and you can opt out before submitting to keep the correction project-only. Correction requests and saved preferences are not used to train models.

Customer data and interviews

Before connecting personal or confidential data, you must have authority and a lawful basis to share it and provide any notices required to employees, participants and other affected people. Where Covalence acts as your processor, the pilot or order agreement must incorporate a data processing agreement setting out your instructions and any required international transfer safeguards.

Interview participation follows the AI and recording disclosure: a text interview requires an affirmative choice, and a voice interview starts automatically, where continuing the conversation after the disclosure confirms that the participant has read it and a Decline control stays available. The disclosure tells participants that their answers are shared with the deal team under their name. Answers are attributed to participants by name. The customer must tell participants that taking part is voluntary, and must take no adverse action against anyone who declines, objects or stops. Do not use the Service to make solely automated decisions about people with legal or similarly significant effects. You remain responsible for human review and the lawful use of the outputs.

Acceptable use

You agree not to misuse the Service. In particular, you will not: connect data you are not authorized to share; attempt to access another customer's data; reverse-engineer, overload or disrupt the Service; or use it to violate any law or third-party right.

Intellectual property

The Service — including its software, models, design and branding — is and remains the property of the publisher. While these Terms are in effect, you receive a limited, non-exclusive, non-transferable right to use the Service.

The outputs generated for you about your own data are yours to use.

Early-stage service — no warranty

The Service is provided 'as is' and 'as available', without warranties of any kind, whether express or implied. Because the Service relies on AI, outputs may be incomplete or incorrect; source links are provided to support verification where available, and you remain responsible for the decisions you make.

Covalence is not a substitute for legal, financial, tax or other professional advice.

Limitation of liability

To the maximum extent permitted by law, the publisher is not liable for any indirect, incidental or consequential damages, or for lost profits or lost data. Where permitted by law, the publisher’s aggregate liability is limited to the amount you paid for the Service in the twelve months before the event giving rise to the claim, or one hundred US dollars (USD 100) for a free service. Nothing in these Terms excludes or limits liability or remedies that applicable law does not permit to be excluded or limited.

Fees, cancellation and refunds

During early access, the Service may be free or provided under a signed pilot or order agreement. Any paid engagement must identify the contracting parties, scope, term, price, applicable taxes and cancellation or renewal arrangements before you are charged. There is no paid subscription or automatic renewal solely by accepting these Terms.

Payments are non-refundable, except where a refund is required by applicable law or expressly agreed in a written agreement signed by both parties. We do not offer discretionary refunds for a change of mind, unused access, early cancellation, or partial billing periods.

Stopping use or cancelling access does not cancel payment obligations already incurred. Any renewal, cancellation deadline, fees and taxes must be stated in your written order or pilot agreement before you are charged. These Terms do not create an automatic renewal or authorize a charge on their own.

Nothing in this policy excludes mandatory rights or remedies, including any non-waivable right arising from our failure to provide the contracted service. A separate signed agreement prevails if it expressly provides different refund terms.

Termination

You may stop using the Service and request deletion of your account at any time, as described in the Privacy Policy. You can disconnect any connected tool at any time from your workspace.

We may suspend or end access if these Terms are breached, or where necessary to protect the Service or other users.

Changes

We may update the Service and these Terms as the product evolves. We update the date at the top of this page and give reasonable notice of material changes to affected users before they take effect, except where an immediate change is required by law or for security. Changes do not retroactively alter a signed paid term without the agreement or notice required by the applicable contract and law.

Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The state and federal courts located in Delaware will have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer-protection rules that may apply where you live.

Contact

Questions about these Terms: remi@usecovalence.com.